Shipment

How much does shipping cost?

Shipping costs a flat rate of €2.99.

For orders over 50€ we ship your order completely free of charge.

How long does shipping take?

We know how important fast and secure deliveries are. That's why your order will be carefully packaged and insured within Germany to ensure it arrives safely. Delivery typically takes 2-4 business days , so you can have your desired products in your hands soon.

Which company does shipping?

We ship with DHL.

Is the shipping insured?

Yes, each of our shipments is 100% insured.

Where does it ship to?

We currently only ship to Germany.

How can I track my order?

We'll email your tracking information once your order has shipped. You'll typically receive the tracking number one day after we ship your order.

Order

How can I change or cancel my order?

We reserve the right to accept or decline the order, or any portion thereof, at any time after receipt of the order, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original method of payment.

>> Please note that orders that have already been packed or shipped cannot be canceled.

Can I change my delivery address after placing my order?

Please note that your shipping address cannot be changed after the order has been processed or shipped. Please update your shipping address to your home address instead of your work address, as we do not know how long the destination customs department will hold the package.

How secure is my online order?

When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Do I need an account to order?

No, you can also place an order as a guest. However, there are some advantages to having an account with us:

Fast checkout process

You can easily view your order status and order history

You will receive updates on our new releases and special offers

return

Can I return my items?

Yes. We offer a 14-day return policy. After receiving the goods, you can easily return the item within 14 days.

My item is defective, what now?

If you find any defects in the product quality, you have the option of returning the item to us within 14 days.

Who bears the return costs?

The return costs are usually borne by the buyer unless the item is defective or due to a manufacturing error.

payment

What payment options do I have?

With us you can pay with all common payment methods, such as PayPal & Klarna or credit card.

Is my payment secure?

Yes, we only work with well-known and trusted payment providers.

Do you have any further questions?

Products

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